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Store Policies

If your order was paid through a credit card, The name appearing on you statement will be " ".

 
You may return unopened and in resellable condition products to us within 40 days of purchase date on your invoice for 100% refund, less shipping & handling. An RMA (Return Merchandise Authorization) code must be obtained prior to shipping the package to us.This number must be written on the outside of the package in order for us to accept it. Packages missing this number will be returned to you at your expense and no refund will be issued. Please (between 10am and 4 pm EST Mon – Thurs) or email customer service at [email protected] to obtain your RMA number. The method of payment used will determine the method of refund. We recommend, but do not require, shipping with delivery confirmation or tracking. You are responsible to get the package to us. Please allow 3 weeks for a refund to be issued.

We are sorry but due to the very low prices that we sell products to customers at, we cannot accept any products that have been opened. Most manufactures do not reembusre us for opened bottles of products, so we cannot accept returns on opened prodcuts. There are a few exceptions, we can accept returns on Xango, Gano Excel coffee and FrequenSea. Follow the above procedure for returning those items.

Autoship Cancellation Policy : Unlike other companies, we do not sign up customers on autoship without having the customer’s request. Autoship is not forced on any customer; it’s not even mentioned by our representatives without the customer’s inquiry on the program. Autoship options are also offered on our web site. If you signed up on autoship for the discounted price on any of our products